At ZA Vision, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward refund and return policy to make the process as convenient as possible. Please read the following guidelines carefully:

1. Returns:

• You have 07 days from the date of delivery to initiate a return for eligible item(s).
• Products must be in their original packaging, unused, and in the same condition as received.
• To request a return, please contact our customer support team at [info@za-vision.com] with your order number and details of the item(s) you wish to return.
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the rider.

2. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

3. Late or missing refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@za-vision.com

4. Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

5. Shipping Costs:

• Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 5 business days of receiving the product. We will provide instructions on how to return the item and arrange for a replacement or refund.

7. Contact Information:

• For any questions or concerns regarding returns and refunds, please reach out to our customer support team at [info@za-vision.com]. We are here to assist you and ensure your shopping experience with ZA Vision is enjoyable and worry-free.