Refund and Return Policy

At ZA Vision, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward refund and return policy to make the process as convenient as possible. Please read the following guidelines carefully:

1. Returns:

  • You have 07 days from the date of delivery to initiate a return for eligible item(s).
  • Products must be in their original packaging, unused, and in the same condition as received.
  • To request a return, please contact our customer support team at [] with your order number and details of the item(s) you wish to return.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the rider.

2. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

3. Late or missing refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at

4. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

5. Shipping Costs:

  • Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 5 business days of receiving the product. We will provide instructions on how to return the item and arrange for a replacement or refund.

7. Contact Information:

  • For any questions or concerns regarding returns and refunds, please reach out to our customer support team at []. We are here to assist you and ensure your shopping experience with ZA Vision is enjoyable and worry-free.
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